:::

Check-in and check-out rules

1. for cancellations made successfully 14 days prior to the reserved da 100% of the full amount deposion will be refunded.
2. for cancellations made successfully 7 to 13 days prior to the reserved da 70% of the full amount deposion will be refunded.
3. for cancellations made successfully 3 to 6 days prior to the reserved da 50% of the full amount deposion will be refunded.
4. for cancellations made successfully 1 to 2 days prior to the reserved da 30% of the full amount deposion will be refunded.
5. for cancellations made successfully 0 days prior to the reserved da 0% of the full amount deposion will be refunded.
6. If weather reports such as heavy rain, torrential rain, typhoon warnings, earthquakes, road obstructions or other force majeure are issued by the Weather Bureau for the reserved days, a refund of the full amount of the deposit may be requested.


To cancel reservation, go to the member page to apply for cancellation. Refunds are batch processed every 10 days. The overall procedure will take 20 to 30 calendar days, and we apologize for any inconvenience.

★Procedure for Cancelling Room Reservation Online★
Before Payment
Homepage→ Member Login→ Log in account and password→ Enter members page→ Click on reservation Inquiry→ Select Reservation Cancellation ( on the right side of the reservation request) →A "Request Sent" message will be displayed → Completed

Online room reservation flow chart
Reservation cancellation flow chart

After Payment
Cancellation before check-in date -
Room reservation homepage→ Member login→ Log in to account and password→ Enter members page→ Click on Reservation Inquiry→ Select Reservation Cancellation ( on the right side of the reservation request)→ Select Refund Method You can choose "Refund entire reservation" or "Select the room type for the refund"→ Fill in the account and other relevant information according to instructions→ Send→ A "Request Sent" message will be displayed → Completed.

Cancellation after the check-in date (including the day of check-in) *Applicable only whan the Park is closed*
Please fax the following information to the Aowanda Visitor Center (fax 049-2974513):

★Additional instructions:
1. Revised in accordance with the provisions of the "Standardized Contract Template for Direct Room Reservation by Visitors " issued by the Ministry of Transportation and Communications
2. If weather reports such as heavy rain, torrential rain, typhoon warnings, earthquakes, road obstructions or other force majeure are issued by the Weather Bureau for the reserved days, a refund of the full amount of the deposit may be requested.
3. If you have already paid for your reservation but are unable to show up due to personal reasons and wish to cancel your reservation, be sure to go to the room reservation system of this website 14 days your the reservation to cancel your reservation. This is to ensure your rights and avoid being charged for the room.
4. Refunds are batch processed every 10 days. The overall procedure will take 20 to 30 calendar days, and we apologize for any inconvenience.
5. If you have successfully reserved and paid for your room but need to cancel your reservation, online to apply for the refund (according to the original reservation request).